Privacy and Security Policy
PRIVACY AND SECURITY POLICY
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Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our website, mobile application (together the “Platforms”), or contact the Ritzy Jewellery sales and customer service support via email, by telephone or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.
SECTION 1 – YOUR PRIVACY
Ritzy Jewellery respects the privacy of all our customers. This privacy & security policy outlines the information we collect about you, how we use the information, and the choices you have to review, revise and/or restrict our usage of this information.
SECTION 2 – CHANGES AND UPDATES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
SECTION 3 - INFORMATION YOU PROVIDE TO US AND HOW WE USE IT
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, and if you make a purchase with us, payment details. By entering your details in the fields requested, you enable Ritzy Jewellery to provide you with the services you select.
In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit Ritzy Jewellery website or contact us via email or telephone. Please note that calls to the Ritzy Jewellery may be recorded for security, training and development purposes.
If you choose to interact with Ritzy Jewellery via a social media platform or other third party service, we will collect the information you have provided to us through that platform.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
We collect customer information for a variety of reasons, which include providing superior customer service, improve our customers’ shopping experience and to communicate with our customers about our products, services and promotions as well as . We also use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the website and traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you.
SECTION 5 - OUR EMAIL LIST
We offer those who sign up for our email list advanced notice of sales and new merchandise. Email addresses collected at ritzyjewellery.com used internally. If you would like to unsubscribe from our email list please contact us at sales@ritzyjewellery.com and we will remove your name within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you from the list. In addition, please note that you receive more emails based on how often you open your emails that we send you.
SECTION 6 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@ritzyjewellery.com or mailing us at:
2584517 Ontario Inc.
1 King St W, 48th Floor, Suite 177
Toronto, ON M5H 1A1
Canada
SECTION 7 - DISCLOSURE
We may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court order. We may also disclose information about you to a company contracted to help prevent the unauthorized use of credit and gift cards.
SECTION 8 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 9 - THIRD-PARTY SERVICES
Ritzy jewellery contracts with outside service providers to help us better understand your use of ritzyjewellery.com. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of ritzyjewellery.com so that we may continue to improve the site for our customers, and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, username or password information; any personal information shared with our service providers is made anonymous. As a visitor to ritzyjewellery.com, you may opt out of being included in this collection of data by contacting sales@ritzyjewellery.com. To opt out of third party advertising tailored to your interests, please contact sales@ritzyjewellery.com. We may also use our own cookies to deliver enhanced online display advertising tailored to your interests. To opt out of this advertising provided directly by ritzyjewellry.com please contact sales@ritzyjewellery.com.
We or our partners may use flash cookies (also known as local stored objects) or other similar technologies. A flash cookie is a small data file placed on a computer using adobe flash or similar technology that may be built into your computer or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help us improve our site by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing. Flash cookies are different from browser cookies, so the cookie management tools provided by your browser will not remove flash cookies. Click here to learn how to manage privacy and storage settings for flash cookies. If you disable flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. Cookies are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. We also use other methods of automatic collection to determine information about visitors to our website, including the ip address, browser, language preferences, and computer identification numbers. we use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us at sales@ritzyjewellery.com.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We do not rent, sell, or share your personal information with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECTION 10 - LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.
SECTION 11 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. It includes maintaining administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 12 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 13 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 14 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@ritzyjewellery.com or by mail at:
2584517 Ontario Inc.
1 King St W, 48th Floor, Suite 177
Toronto, ON, M5H 1A1
Canada
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